FAQ
Following is a list of Frequently Asked Questions. If you have a question that is not provided below, or would like to submit a comment, please click here to send your question or comment, or call our Sales Department: 800-328-2724.
How do I Order from Waytek?
You can place your orders with Waytek in 5 convenient ways:
1. On-line: Click on "Log-in" from the top menu, or browse our E-Catalog and click the blue "buy now" button when you see something you like.
2. Call our Sales Department at 800-328-2724.
3. Fax your order to our 24-hour toll free fax at 800-858-0319.
4. E-mail us at sales@waytekwire.
5. Mail your order to PO Box 690, Chanhassen MN 55317
Our business hours are Monday - Friday, from 7:30am to 5:30pm Central Time. Messages left after hours will be promptly answered the following business day.
return to top
We offer convenient ways to find our prices:
- Prices are located in our printed Price List
- Browse through our E-Catalog
- Email: quotes@waytekwire.com
- A PDF of the Price List is available under the "Products" tab on the website
All prices are in U.S. Dollars and do not include shipping; duties; handling charges (if any); federal, state and local taxes. Prices are not guaranteed and are subject to change without notice. Due to the nature of the copper market, copper wire and copper cable prices may fluctuate. All wire and cable are priced at the time of shipment from Waytek. Call 800-328-2724 for current pricing.
return to top
Will my order include sales tax?
Minnesota orders will include sales tax at a rate of 6.875% and North Dakota orders will include sales tax at a rate of 5.0% unless Waytek has a then current tax-exempt certificate on file for that purchaser. Please call the Waytek Credit Department with any questions: 800-328-2724.
Minnesota Tax Exempt Form
North Dakota Tax Exempt Form
return to top
What are your payment terms?
Terms are 2% in 10 days, net 30 days with approved credit. To establish credit with Waytek, please complete our credit application. Waytek requires three trade references and bank information. Visa, MasterCard, American Express and Discover Card are accepted at time of shipment only. All payments are due in U.S. dollars.
Please note: If you order on-line and have not yet established an account with Waytek, only credit card terms will be available.
return to top
How do I establish open account terms?
Please complete our credit application and fax, mail, or e-mail 3 trade references and your bank information to the attention of our Sales Department. In order to efficiently process your application, please provide the information for your trade references in full, including complete mailing addresses and fax numbers, if available. return to top
How long does it take to process my application?
The entire application process depends upon your credit standing and how fast your references reply. You are welcome to inquire about the status of your application at any time by calling 800-328-2724. return to top
How will my order be shipped?
All shipments are FOB Chanhassen, MN. Waytek may ship via UPS, FedEx or common carrier per your request. (Products over 60 pounds and/or bulky products are generally shipped via common carrier.) Same day shipment is generally available on most in-stock products if orders are received by Waytek before 3 p.m. central time. Expedited order express service, air freight and other premium shipping services are also available at additional costs. All shipping costs and duties are the responsibility of the purchaser. Waytek prepays shipping charges and adds them to your invoice for orders shipped via UPS and FedEx. Shipments via other common carriers are shipped freight collect. Contact Waytek for details regarding other options for shipping charges. Inspect all shipments and report any shortages or damages to the delivering carrier immediately.
return to top
How soon can I expect delivery on my order?
Same day shipment is generally available on most in-stock products if orders are received by Waytek before 3 p.m. central time. You should receive your order within the standard time allowance for your location. Air freight and premium freight services are available at your request.
return to top
Do you have a minimum order?
Orders/Releases under $35 are subject to a $5 handling charge. Combine your needs to minimize your charges. See the current Waytek Price List for line minimums (Min Qty). return to top
What is the warranty on the parts Waytek sells?Limited Warranty: All products provided by and through Waytek are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to Waytek within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call our Sales Department at 800-328-2724 for return product information prior to shipping the product(s) to Waytek. The purchaser shall bear the cost of shipping and insurance on product(s) returned to Waytek.
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE IN LIEU OF OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
return to top
How do I find out more about your products?
For more detail on our products, browse our E-Catalog, or refer to our latest catalog
(pictured on the homepage). Our knowledgeable Sales Department will gladly answer any additional questions you may have. Call 800-328-2724 to speak with a representative. return to top
Can I order products not featured in your catalog?
Can't find what you need in our catalog? Waytek offers many custom services including special ordering, wire striping, custom cut terminals, and more. For more detail, contact our Sales Department at 800-328-2724 and a representative may be able to source what you're looking for. return to top
How can I get samples of your products?
Samples are available on most products. Email our Sales Department or Call 800-328-2724 with your sample request. return to top
Do you have any distributors in other areas?
The Waytek corporate office and warehouse is centrally located near Minneapolis, MN. At this time, Waytek does not have any distributors in other areas. However, we can ship to any location from our facility. return to top
What is your return policy?
All products provided by and through Waytek are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to Waytek within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call the Sales Department at 800-328-2724 for return product information prior to shipping the product(s) to Waytek. The purchaser shall bear the cost of shipping and insurance on product(s) returned to Waytek. return to top
Whom should I contact if I have questions on my shipment or if I need to place a claim for lost or damaged materials?
If you have not received your order or have discovered an error or discrepancy on your order, please notify the Sales Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 800-328-2724. return to top
Whom should I contact regarding billing inquiries?
Our Credit Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 800-328-2724 and ask to speak with someone in the Credit Department. return to top
What address should I mail my payments to?
Please mail your payments to our remit-to address:
PO Box 81
Chaska MN 55318 return to top
I am unable to view your online catalog, do I need additional software?
Adobe Flash is required to view Waytek’s online catalog. Click here to download free Adobe Flash software.
return to top
|